Terms and Conditions

The following is the MD-Virtue Master Services Agreement. These terms govern the issuance of every invoice and delivery of all work products obtained or produced by MD-Virtue.


This Master Services Agreement (the “Agreement”) shall govern the provision of services to the client (the “Client”) by MD-Virtue LLC (“MD-Virtue”). Additional terms, such as the services and deliverables to be provided hereunder, the schedule for the delivery thereof and the amount of fees payable therefor are set forth on the Schedule of Work (the “SOW”) portion of the Electronic Invoice which is hereby incorporated herein by reference and may, only be amended upon the written consent of both parties. In the event of any conflict between the terms of any SOW and the terms of this Agreement, the terms of the Agreement shall control.

1. Additional Services, Project Changes

Any services outside the scope of the SOW or changes to previously approved work requested by the Client shall be the subject of an additional SOW or Change of Scope to be approved in writing by both parties. Each such additional SOW or Change of Scope is hereby incorporated herein by this reference.

2. Expenses

Client will be notified in advance for pre-approval of any additional expenses in excess of more than ten percent (10%) of those set forth on the SOW. At MD-Virtue’s discretion, Client shall either pay such fees directly to the third-party vendor or reimburse MD-Virtue therefore upon presentation of applicable invoices. MD-Virtue shall maintain records of expenses. Where applicable, MD-Virtue will invoice Client for all fees related to acquisition of talent or talent services in advance and will only secure talent services upon receipt of all such fees from Client.

3. Time of Payment and Late-Payment Charges

The Client shall pay MD-Virtue for the work performed hereunder as set forth on the applicable SOW. In no event will any payment under this Agreement be contingent on receipt of any monies or other compensation by the Client. For the avoidance of doubt, fees or commissions payable to MD-Virtue for media planning and buying services are in addition to, and not inclusive of, MD-Virtue’s fees for other services which may be listed in the SOW, such as design, branding, hosting, and content distribution and syndication. Delays resulting from the action or inaction of Client may result in an adjustment in fees by MD-Virtue, subject to Client approval.

Each invoice hereunder is due and payable within 30 days after its invoice date. All rights of the Client herein are conditioned on MD-Virtue’s receipt of full payment. In addition, MD-Virtue may suspend performance of services and withhold delivery of materials until payment in full of all amounts due. MD-Virtue shall not be liable for any damages, losses or liabilities that may arise out of MD-Virtue’s suspension of performance and/or withholding of materials due to Client’s non-payment. Invoices not paid within 30 days will incur a late fee of $25.00 and past due invoices shall accrue interest at the rate of 2% per month (APR: 24%). MD-Virtue shall be entitled to all of its costs of collection of amounts outstanding hereunder, including without limitation, the fees of its attorneys.

Discounts applied to invoices assume prompt payment. Any and all discounts included in the original invoice or SOW will expire on the due date listed if not paid in full by that date.

4. Client Representative

In order to avoid miscommunication, the Client shall appoint a sole representative with full authority to provide or maintain any necessary information and approvals that may be required by MD-Virtue (the “Client Representative”). The Client Representative shall be responsible for coordination and review of MD-Virtue’s services and notifying MD-Virtue of Client instructions, change orders and approvals. The signature or e-mail approval of the Client Representative shall be final and binding on Client. If after the Client Representative has approved a design, the Client or any authorized person alters the scope of work or requires additional services, the Client shall pay all fees and expenses arising from such changes and additional services as set forth in section 1 above.

5. Client Obligations and Materials

MD-Virtue’s ability to perform its obligations under this Agreement may be dependent on the Client fulfilling its obligations. MD-Virtue shall not be liable for any costs, charges or losses sustained by the Client arising directly from any failure of the Client to fulfill its obligations under this Agreement.

All copy provided by the Client shall be in electronic, Microsoft-compatible format suitable for typesetting. Where photographs, illustrations or other visual materials are provided by the Client, they shall be of professional quality and in a form suitable for reproduction without further preparation or alteration. The Client shall pay all fees and expenses required to bring nonconforming materials up to such standards. The Client warrants that all assets, concepts, materials, specifications, information and instructions provided by Client or its agents may be exploited pursuant to this Agreement and any applicable Statement of Work, including on the Internet, without violating any laws and without violating or infringing any rights of any third parties.

6. Approval of Work

Work will not commence until the deposit noted in the SOW has been received. Within five business days following receipt of any deliverables, the Client will provide MD-Virtue with either (a) written approval and acceptance of such deliverable (which will not be unreasonably withheld), or (b) a written list of reasonable modification guidelines that will bring the deliverables into compliance with the SOW. Each deliverable hereunder will be deemed accepted by the Client if, within five business days of its delivery to the Client, the Client does not convey the foregoing written notice.

The Client’s written approval of any deliverables, materials, plans or other Work created or produced by MD-Virtue in the course of the provision of the Services, or any cost estimate, will constitute MD-Virtue’s authority to purchase, publish, and make contracts for talent, space, time and other facilities and otherwise to do any other act or thing which MD-Virtue considers it reasonable to do in order to carry out its obligations under this Agreement or any Statement of Work.

MD-Virtue will not be obliged to commit to any expenditure on behalf of the Client without first receiving written confirmation of the Client’s instructions and MD-Virtue will not be responsible for the consequences of any delay on the part of the Client in providing such written confirmation.

7. Suppliers

Unless otherwise stated in this Agreement or agreed by the parties in writing, MD-Virtue’s contracts with suppliers in respect of the Services shall be made in accordance with suppliers’ standard terms or such other terms as MD-Virtue is able to negotiate with the relevant supplier.

MD-Virtue shall act as principal in all such contracts, but all rights and liabilities as between the Client and MD-Virtue shall correspond to those between MD-Virtue and the various suppliers under such conditions, including in particular any service levels and any rights of amendment, omission and cancellation. MD-Virtue shall use reasonable efforts to procure best commercial terms for the Client, and on the Client’s written request MD-Virtue shall supply the Client with the relevant terms and conditions.

Notwithstanding the above, unless the parties agree to different arrangements in writing, MD-Virtue shall negotiate with any talent or celebrities (if applicable) on behalf of the Client, but the Client shall contract with such suppliers directly in order to derive maximum benefit from the relationship.

8. Legal Clearances and Indemnification

The Client is responsible for obtaining all legal clearances required for the performance of services hereunder. The Client shall indemnify, defend (at its own cost and expense) and hold MD-Virtue and its officers, employees and agents harmless from and against any and all claims, suits, demands, damages, losses and expenses arising from any breach, misrepresentation or other act or omission of the Client.

9. Liability of MD-Virtue

MD-Virtue shall not be held responsible for delays or nonperformance caused by activities or factors beyond its reasonable control, including delays and nonperformance caused by viruses, denial of service attacks, other acts or omissions by third parties, Internet service providers, the Client or its contractors, strikes, lockouts, work slowdowns or stoppages, accidents, fires, acts of God, terrorism, failure by the Client to timely furnish information or approve or disapprove work, or faulty performance by the Client or others, including third-party contractors hired by MD-Virtue or by Client. MD-Virtue shall not be liable for any indirect, third-party, incidental, special, consequential, exemplary or punitive damages arising out of this Agreement. MD-Virtue’s maximum liability under this Agreement shall not exceed the total fees received by it hereunder.

10. Confidential Information; Non-Solicitation

Confidential information is that which relates to the Client’s or MD-Virtue’s research, development, trade secrets or business affairs and includes, in the case of MD-Virtue’s confidential information, concepts presented to, but not selected by, the Client; it does not include information that is generally known or easily ascertainable by third parties. MD-Virtue and the Client shall mutually respect and maintain each other’s confidential information and shall use it only to perform their respective obligations hereunder. For the avoidance of doubt, confidential information does not include information which is public knowledge, was in the recipient’s possession before receipt or is independently developed by the recipient. Neither party shall solicit the other’s employees, independent contractors or consultants or engage them in any work independent the parties’ relationship under this Agreement during the term of the Agreement and for two years thereafter.

11. Rights, Ownership and Usage

Subject to MD-Virtue’s receiving full payment under this Agreement, MD-Virtue assigns to the Client, without representation or warranty, all rights, title and interest MD-Virtue may have in any work specifically created by MD-Virtue for the Client pursuant to this Agreement, except that:

(a) MD-Virtue may use and distribute such work as part of its portfolio for promotional purposes;

(b) MD-Virtue shall own and retain all rights to any and all concepts, ideas, designs, proposals and other work and materials (collectively, “Work”) which have been presented to the Client but not included in the final work product;

(c) MD-Virtue shall own and retain all rights to any technology, technical documentation, inventions, algorithms, software, architecture, logic, navigation, 3d modeling files, animation files and other source files for front-end deliverables, computer programs, source codes, game engines or other backend and background elements, files and features incorporated into or utilized by the Work (collectively, “Background Technology”).Unless the parties agree otherwise in a written and signed Statement of Work, MD-Virtue shall retain ownership of any and all Background Technology, including any and all associated intellectual property rights. MD-Virtue hereby grants to Client a nonexclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, distribute, display and perform MD-Virtue’s Background Technology, in compiled machine readable object code form only, to the extent incorporated into deliverables provided hereunder strictly for the purposes and in the territories set out in the applicable Statement of Work. Use of Background Technology for any other project, on any other website or in any other medium shall be subject to additional fees and licenses which may be granted or withheld by MD-Virtue in its sole discretion; and

(d) If the Client desires to utilize any of the Work, whether accepted or rejected by the Client hereunder, for any marketing campaign, promotion, product, service, advertisement or any other purpose outside the scope of this Agreement, then the Client shall hire MD-Virtue to design, create, develop, market and otherwise implement such work. The Client may solicit or hire a third party to implement such Work if, and only if, MD-Virtue declines to do so and such third party is hired on terms in no way more beneficial than the terms first offered to MD-Virtue.

(e) Subject to the services provided hereunder, MD-Virtue shall retain all rights to any illustrations and other proprietary artwork, if any, listed in any SOW (each item, a “Design”), provided that MD-Virtue shall not, without Client’s prior written consent, use, license, sell or otherwise authorize the use of any Design for use in connection with the marketing or promotion of any consumer product, in any format or medium, electronic or otherwise, for a period of one year from date on which such Design is first published. Except as otherwise set forth in this Section 11, MD-Virtue grants Client the limited, exclusive, irrevocable right to use the Designs as set forth in any SOW.

12. Hosting

In addition to all other services set forth herein, MD-Virtue may provide the Client with hosting services in accordance with the Hosting terms set forth in the SOW. In consideration for such hosting services, the Client shall pay MD-Virtue the Monthly or Yearly Hosting Fee set forth in the SOW.

13. Term and Termination

Either party may terminate this Agreement for any reason upon giving 90 days’ prior written notice to the other. Upon termination of this Agreement by Client without MD-Virtue’s fault or consent, Client shall pay MD-Virtue, in addition to all of the fees earned by MD-Virtue pursuant to the terms hereof, an early termination fee equal to 40% of the total remaining fees payable to MD-Virtue hereunder (as specified in the SOW), plus any and all expenses and third-party costs reasonably incurred by MD-Virtue through the effective date of cancellation. At MD-Virtue’s election, Client’s delay of work under this Agreement for a cumulative period of more than 30 days without MD-Virtue’s fault or consent shall be considered a termination of this Agreement by Client within the meaning of the immediately preceding sentence. If Client desires to terminate this Agreement due to MD-Virtue’s fault, Client shall give MD-Virtue written notice detailing the nature of MD-Virtue’s fault and possible remedies, whereupon MD-Virtue shall have a reasonable period of time (but in no event less than 30 days) to cure such fault. Termination by Client without providing the foregoing notice and cure period shall be considered “termination without MD-Virtue’s fault’ as described above.

14. Governing Law; Jurisdiction

This Agreement shall be interpreted and construed in accordance with the laws of the State of North Carolina, without regard to any conflict of laws principles. Each party hereby irrevocably consents to the exclusive jurisdiction of the State and Federal courts sitting in Forsyth County, North Carolina for the purpose of hearing and deciding any and all disputes, claims and controversies arising out of and relating to this Agreement. The prevailing party in any such action or proceeding shall be awarded all of the costs and fees incurred by it reasonably related thereto, including the fees of its attorneys.

15. Notices

Any and all notices required or permitted hereunder shall be sent by electronic mail (email). Duplicate copies may optionally be sent via Unites States Post Office mail, with tracking number, to the address of the party for which intended, set forth in the MD-Virtue website’s Client Dashboard and, in the case of MD-Virtue, 1008 Brookstown Avenue, Winston-Salem, NC 27101.